Customer Service

Shipping & Delivery

We charge the following rates for packing and postage.  Orders within the United Kingdom = FREE.  Customers outside the UK are liable to pay postage and packing costs. All our orders come via registered mail and need to be signed for.  We also give guaranteed next day delivery within the United Kingdom provided the product is in stock otherwise allow 10 working days.

INTERNATIONAL DELIVERY: Please ring us on  01708 222696 or e-mail sales@garycoejewellers.co.uk if you need delivery to an address outside of the United Kingdom and we will endeavour to find the safest, securest and cheapest way of delivering your goods. This will be charged at cost. Please allow up to 28 days for delivery. (Orders paid by cheque may take longer). 

Privacy & Security

In accordance with the Data Protection Act 1998, we will only use information about you to process an order or to send you relevant information or a catalogue. We will not under any circumstances give your details to anyone else. You can check the information we hold about you by phoning us on 01708 222696 Mon-Fri 10am - 6pm..

  

Returns & Replacements

If, when the goods arrive, they are not what you expect, please contact us for a returns number within 7 days, otherwise no refund shall be given, customer will be liable to pay. We will give instruction on the procedure to follow. When returning goods, please send them in the original packaging in a resaleable condition. We will either exchange them or return your money straight away (minus delivery costs) upon receiving the goods and we are happy with the condition of the goods. ALL RETURNS SHOULD BE SPECIAL RECORDED DELIVERY; if in the event the goods are lost and are not under special recorded delivery the customer shall be liable to pay for the goods. 

 
Ordering

You can purchase any item from us without going anywhere near our buyers registry area. Just click on the products that you wish to purchase, hit the button, confirm the items in your shopping cart and click to go to the checkout. Here you will be asked a few painless questions and the purchase is complete. 

 

Payment, Pricing & Promotions

Our online shop accepts all major credit and debit cards. This is built around a secure server with 128 bit encryption. For your security and confidence we use the best suppliers of this service, using PayPal.

By using this method we never see your payment details, we only receive an e-mail informing us that you have made a purchase and where to ship your order.

We also accept other methods of payment:
Post: Cheques (goods will be dispatched on clearance of the cheque).
  
Viewing Orders
 

By creating an account with our store, you will be able to view and track your orders in your account.

 

 
Updating Account Information

Please login to your account to update your account information.